- Join a versatile working culture in Macquarie Park
- Play a critical role in keeping our organisation running smoothly

If you're a problem-solver with a passion for technology and helping others, this is your chance to shine!

At Goodman Fielder, our purpose is to make everyday food better for everyone. We own a host of iconic brands that Australians trust and love. Join our team and help drive innovation and excellence across our business.

What you'll do:

As a Service Desk Analyst , you'll be the first point of contact for IT support, ensuring a timely and effective response to technical issues and service requests. Your day-to-day responsibilities include:

- Providing exceptional IT support via phone, email, chat, or our ITSM platform, resolving or escalating technical issues efficiently.
- Accurately logging all interactions and collaborating with the team to address incidents and requests within defined service level agreements (SLA's).
- Confidently responding to urgent and high-priority issues,



following established protocols to maintain business continuity.
- Participating in team meetings and knowledge-sharing sessions to enhance efficiency and service delivery.

What You'll Bring

- A strong commitment to reliability and punctuality.
- A solutions-focused mindset and a love for problem-solving.
- Outstanding communication skills with a focus on delivering a positive user experience.
- A passion for IT and a desire to learn and grow in the industry.
- Previous experience in an IT Service Desk environment is preferred but not essential.
- Familiarity with tools such as Active Directory, Office 365, and ITIL principles is a bonus.

We provide a supportive, flexible work environment where you'll have opportunities to learn, grow, and develop your career in IT. This is your chance to work with a dynamic team and make a meaningful impact across our organisation.

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📌 Service Desk Analyst (Sydney)
🏢 Goodman Fielder
📍 Sydney