Mens Suit Warehouse Direct Pty Ltd. – Melbourne VIC

From our humble beginnings in 1995, we have continued to evolve the Mens Suit Warehouse (MSW) brand around our core mission; to help men get suited! Men who are time poor, men who don’t want to go shopping for hours on end, men who stick to a budget men who find the entire experience of finding a good suit, a bit tiresome. Weexistto help men like you. No frills, no fuss.

At MSW, we have built a brand around simplicity, honesty and convenience, without compromising style or service. We make finding a suit as simple as it should be.

The Role:

A supervisory role working alongside the Store Manager with a robust focus on driving positive store performance by ensuring the successful completion of all duties and responsibilities whilst maintaining a fuss free, efficient and enjoyable shopping experience for the MSW client at all times.

Main Duties/Responsibilities:

Customer Service

- Leading by example in customer service
- Create a fuss free, efficient and enjoyable customer service experience for the MSW customer
- Take initiative to build product and styling knowledge to best service the customer
- Ensure the timely management of customer queries via Podium, Telephone, Email and in store channels.
- Communication of important customer relevant information including managing customer orders and alterations and appointment bookings in an organised and timely manner

Stock Management

- Ensures availability of merchandise through regular communication of stock requirements to the Directors




- Process and follow up customer orders following the correct procedure
- Conducting accurate brand inventory counts as requested by Directors
- Management of stock receiving and inter store transfers following the correct procedures
- Maintain accurate record keeping of customer orders, alterations and wedding parties

Driving Team Performance

- Monitors store budgets, sales, and operational expenses to achieve the stores Key Performance
- Train and Develop the store team as required using the MSW Policy and Procedures Manual
- Develop a store environment fostered on team work and directed towards the achievement of customer satisfaction by communicating with and motivating your team
- Ensure team adherence to all Policies and Procedures in an effort to minimise loss and drive store and team performance

Operations

- Managing store administrative requirements including accurate record keeping at all times
- Supervise the opening and closing procedures, including following all cash management procedures outlined in the MSW Policy and Procedure manual

Store Standards

- Maintains Visual Merchandising and Store Standards as per the policies and procedures
- Protects employees and customers by providing a safe and clean store environment as per the MSW Policies and Procedures manual

Skills And Experience

- Intermediate to Advanced skills in word processing and email software
- Excellent Verbal and Written Communication
- Organised, Punctual, Ability to meet deadlines
- Ability to track budgets and expenses

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📌 Full Time 2IC Store Manager (Melbourne)
🏢 MENS SUIT WAREHOUSE DIRECT
📍 Melbourne