Full-Time | Monday to Friday | Permanent | 100% Office-Based

COLDLINE Refrigeration is looking for a reliable, organised and proactive Service & Office Assistant to join our team.

This is an significant, hands-on role within our commercial refrigeration business. You will work closely with our office team and technicians to help keep service jobs organised, customers informed and the day-to-day operation of the business running smoothly.

This is a 100% office-based position and is not a work-from-home or hybrid role.

About the role

COLDLINE Refrigeration | Sydney, NSW

Full-Time | Monday to Friday | Permanent | 100% Office-Based

COLDLINE Refrigeration is looking for a reliable, organised and proactive Service & Office Assistant to join our team.

This is an important, hands-on role within our commercial refrigeration business. You will work closely with our office team and technicians to help keep service jobs organised, customers informed and the day-to-day operation of the business running smoothly.

This is a 100% office-based position and is not a work-from-home or hybrid role.

Your Role

Your day-to-day responsibilities will include:

- Answering incoming phone calls and emails

- Booking and checking service jobs

- Monitoring jobs throughout the day

- Following up outstanding and incomplete jobs

- Assisting with scheduling and coordinating technicians

- Communicating with customers regarding job progress

- Ordering refrigeration parts, equipment and materials

- Following up suppliers, orders and deliveries

- Raising purchase orders

- Checking technicians' completed job information and paperwork

- Making sure job notes and records are accurate and complete

- Assisting with quotes, invoices and general paperwork





- General office administration

- Supporting management and the service team as required

The Person We're Looking For

Reliability and attendance are very important to us.

We need someone who:

- Is reliable, punctual and ready to work each day

- Understands the importance of consistent attendance

- Takes responsibility for their work

- Doesn't need to be constantly reminded to complete tasks

- Follows jobs and requests through to completion

- Is comfortable working in a busy office environment

- Can manage multiple priorities without becoming overwhelmed

- Is confident and professional when answering phones

- Communicates well with customers, technicians and suppliers

- Has good computer and administration skills

- Pays attention to detail

- Is willing to learn and take on responsibility

- Wants a stable, long-term position

Previous experience in office administration, service coordination, refrigeration, air conditioning, electrical, plumbing, construction or another trade/service business would be highly regarded but not necessary.

Commercial refrigeration experience is not essential . We are happy to train the right person who has a good attitude and robust work ethic.

What We Offer

- Permanent full-time employment

- Monday to Friday

- Stable, long-term position

- Supportive team environment

- On-the-job training

- Varied and interesting work

- Opportunity to develop your skills and responsibilities

- Opportunity to grow with COLDLINE

- Salary negotiable depending on experience

Important

This position requires someone who can be physically present in our office Monday to Friday and become a dependable part of our day-to-day team.

There is no work-from-home or hybrid arrangement for this position.

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📌 Service and Office Assistant (Sydney)
🏢 Coldline Refrigeration Management
📍 Sydney