Customer Service Specialist

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Welcome to Criterion Industries!

At Criterion, we don’t just offer jobs – we build careers. As a fast-growing, family-owned company with over 40 years in the industry, we take pride in delivering high-quality aluminium partitioning systems, sliding systems, doors, and hardware accessories to the commercial and residential building sectors.

Our culture is Energetic, Committed, and United – values that drive us every day. You’ll feel it the moment you step into our vibrant, modern office in Pinkenba, QLD. We’re looking for driven individuals who want to be part of a structured, high-performance team, where success is recognised, and contributions are celebrated at every opportunity.

When you join us, you’re not just starting a new job – you’re setting yourself up for a long-term career in a supportive, results-driven environment that rewards hard work and fosters career growth.

Why You’ll Thrive as a Customer Service Specialist

We’re looking for energetic, ambitious, and confident individuals who thrive in a rapid-paced customer service environment. If you love talking to people, problem-solving on the spot, and taking ownership of your role, you’ll fit right in.

This is not a passive, script-following customer service role. You’ll be expected to think on your feet, take initiative, and quickly learn our products to provide real value to our customers.

We’re not looking for people who just want a job – we’re looking for career-driven individuals eager to develop their skills, grow into sales or leadership roles, and be part of a high-energy, high-performance team.

What You’ll Be Doing (Day-to-Day Responsibilities)

- Customer Interaction & Order Processing – Handle inbound enquiries, process customer orders, and enter them into our ERP system with precision and efficiency.
- Providing Expert Product Advice – Learn and understand our partitioning systems, sliding doors, and accessories, helping customers navigate options and find the best solutions.
- Managing Customer Cases & Problem‑Solving – Work with customers to resolve issues, track orders, and ensure seamless service delivery.
- Building Relationships – Engage with architects, builders, and subcontractors, adapting your communication style to build long-term customer relationships.
- Working Cross-Functionally – Collaborate with internal teams including sales, manufacturing, and logistics to ensure customer needs are met.

What You’ll Bring (Experience)

- Customer service experience – ideally in retail, hospitality, or a fast-paced environment where multitasking and customer interaction are key.
- A natural problem solver – you enjoy finding solutions, making decisions on the go, and thinking creatively to assist customers.
- Confidence with humility – you take initiative but are also open to feedback, eager to learn, and driven to improve.
- Numeracy skills – comfortable with pricing, product calculations, and order processing in an ERP system.
- Adaptable communication skills – you’ll be speaking with architects, builders, and subcontractors, so you need to adjust your approach for different audiences.
- A strong sense of responsibility – you take ownership of your work and can deliver results.

Structured Induction & Training Program – We set you up for success with a detailed, pre-planned induction that helps you:





- Gain exposure to all departments in the business, so you understand how we operate.
- Meet key stakeholders across sales, manufacturing, and operations.
- Get hands‑on product training to become an expert in partitioning systems, sliding doors, and accessories.
- Receive ongoing mentorship and structured check‑ins to ensure you’re supported every step of the way.

What’s in It for You?

- Competitive Salary & Performance Bonuses + Super + Profit‑Sharing Bonus (paid after 6-month probation).
- Annual Salary Reviews
- Tools for Success – Laptop provided to ensure efficiency in your role
- A Social & Supportive Team – Be part of a collaborative, high-energy group that works hard but knows how to have fun.
- Modern, Open-Plan Workspace – Work in a state-of-the-art environment designed for teamwork and productivity.

If you’re looking for a structured role with real career growth, meaningful work, and a team that values success and camaraderie, Criterion is the place for you.

Ready to Take the Next Step?

If you’re looking for more than just a job—if you want a career where you can grow, be challenged, and achieve real success—this is the opportunity for you.

Help provide the latest best practice services for anyone who needs it

Gain skills with Australia’s largest provider of government-funded hearing care

Permanent, Full-time position

Support to Atherton on occasion

Want to improve the lives of Australians, no matter who they are?

Join us and build a career and future you’ll be proud of.

Hearing Australia is a trusted leader in our field. Working across the country, we exist to support and empower people through hearing health when and where they need it.

As a Client Service Specialist, you’ll support and empower clients of all backgrounds. Working side by side with people who go the extra mile, you’ll also love the feeling of helping children and adults who need us. Here’s how you’ll do it:

- You’ll greet clients, attend to all counter and telephone enquiries.
- You’ll cover reception and undertake general administration duties includes booking client appointments, processing claims, data entry and monthly reports.
- You’ll liaise extensively with our clients comprising of children and adults, some with complex needs, as well as clients with multicultural & Aboriginal and Torres Strait Islander backgrounds.
- You’ll perform minor hearing aid repairs and troubleshooting.
- You’ll assist Clinicians with the provision of clinical services by proactively identifying client needs, offering professional advice and demonstrating the use of hearing aids.

What you’ll bring

We believe the successful candidate will thrive in a client centred environment where they can provide exceptional and friendly service in conjunction with managing complex medical administration. You’ll bring:

- Experience as a proactive problem solver with a desire to accept responsibility and take ownership of your work.




- Intermediate/advanced level computer literacy and some exposure or working knowledge of mobile technology (both Apple and or android applications).
- A desire to work within an organisation that contributes to the greater good and provides genuinely rewarding work, making a difference to the lives of our clients and their families.

What matters most? It’s simple – your drive to help anyone and everyone who needs us. And you’ll see your role as a real responsibility and an incredible opportunity to make an impact on lives across the country.

Why Hearing Australia?

There’s so much to love about a role with us. But our people say there’s three things that set us and their careers apart. They’re about:

How we do what we do: Our vision is to deliver the best hearing solutions for anyone, anytime, anywhere. At Hearing Australia, you’ll know you’re making a contribution that really means something.

Who we work with: Here, you’ll support and empower clients of all backgrounds. That’s what drives our teams and what makes them so special.

Where we’re going next: As our industry evolves, we’re committed to learning and improving what we do and how we do it and building an organisation where everyone can thrive.

What does that mean for you?

As a Client Service Specialist, you’ll know that every day, your work is helping people who need us. Just ask Ebonie, one of our dedicated Client Service Specialists about why they choose to work with us:

“I think care is why most of us come to work. It’s knowing we can do our bit to make life a little easier for our clients.”

You’ll also enjoy a range of benefits, including:

- Attractive salary package includes a generous 15.4% superannuation.
- Paid parental leave.
- Attractive employee benefits (salary sacrifice superannuation, HCF private health cover discount, well-being programs, salary packaging, discounts across an exciting range of retailers).

Let’s create the gold standard of hearing care

We will require the successful candidate to be willing to have a Police Check conducted (we pay), a current driver’s licence and must have rights to work in Australia.

Hearing Australia is an Equal Opportunity Employer and embraces diversity, equity and inclusion. We are passionate about building a diverse and inclusive culture from within.

We encourage Aboriginal and Torres Strait Islander peoples and applicants from different cultures who are bilingual to apply.

We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know to participate fully in our recruitment experience.

Gain skills with Australia’s largest provider of government-funded hearing care

This role will include an initial two-week full-time training period (Mon-Fri, 8:30am-5:30pm), to support the completion of mandatory training and onboarding requirements.

What’s in It for You?

- Competitive Salary & Performance Bonuses + Super + Profit‑Sharing Bonus (paid after 6‑month probation).
- Annual Salary Reviews
- Tools for Success – Laptop provided.
- A Social & Supportive Team.
- Modern, Open‑Plan Workspace.

If you’re looking for a structured role with real career growth, meaningful work, and a team that values success and camaraderie, Criterion is the place for you.

What you’ll bring

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What does that mean for you?

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Why Hearing Australia?

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📌 Customer Service Specialist (Brisbane City)
🏢 Linking Careers
📍 Brisbane City