DOT Express is seeking a Customer Service Agent to join our team in a new role focused on our reverse logistics operation. Transport work history is preferred. We expect you are a person looking for a challenge in a growing business. You will need to be an individual who is organised, thorough and with an eye for detail, able to multi-task, display exceptional service skills and able to manage competing priorities.

DUTIES & RESPONSIBILITIES:

This is a pivotal role in our Reverse Logistics process

Co-ordinate despatch of packaging and collection of goods to be returned in an efficient and timely manner

Provide support to customers and management on a daily basis

Use our FMS (transport system) portal and update the system at consignment level

Monitor customer data and driver performance, liaising with Operations

Escalate priority issues as necessary

Review service issues and work with Operations to improve our service promise to customers

Maintain daily liaison with customers

REPORTING:

This role reports directly to our General Manager

Daily direct contact with our General Manager and Fleet Supervisor

Provide DIFOT and efficiency reports to our General Manager

EXPERIENCE & ATTRIBUTES:

You will have:

Preferably 3 years' Transport Industry experience, ideally in the Express Freight/Courier industries, or come to work with a hunger to learn a new industry

Robust organisational, time management and multi-tasking skills

Worked in a fast-paced environment

The desire for team involvement, learning the way we do business with an open and honest effort to provide the best service we can to customers





Familiarity with the Microsoft Office suite, being proficient in Outlook, Excel and Word

Excellent written and verbal communication skills

A willingness to learn and demonstrate flexibility in your approach

WHAT'S ON OFFER:

Industry market-competitive salary and benefits package, $45/hour plus Superannuation

Regular office hours - 4 to 6 hours a day, Monday to Friday

Potential to grow into a full time role

Opportunity for career growth and development

Be part of a growing company that values its people and its customers

Supportive and dynamic setting, no day will ever be the same

PLEASE NOTE: Due to the expected high volume of applications, only candidates shortlisted for interview will be contacted. No agency applications or introductions will be considered for this role.

ABOUT US:

DOT Express is a family-owned business established in 2010. We are a testament that not all Business-to-Business transport companies are the same. What sets us apart from our competitors is our people.

We work closely with our customers so we can improve our delivery service for them. It is our people who are at the core of our business, allowing us to set exceptionally high service level standards - backed by a solid market reputation, electronic event management capability and the desire for continual improvement.

We are continually looking for better ways to deliver on time, all the time.

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📌 Customer Service Agent (Sydney)
🏢 DOT Express
📍 Sydney