The Warehouse & Dispatch Supervisor is responsible for overseeing the day-to-day operation of the warehouse and dispatch function. This is a hands-on supervisory position. The Warehouse & Dispatch Supervisor is expected to actively assist with picking, loading, unloading, container emptying and general warehouse duties while also coordinating the team and daily workflow.
Key responsibilities
Oversee the day-to-day operation of the warehouse and ensure orders are picked accurately and within required timeframes
Ensure customer orders are dispatched accurately and on time, and coordinate daily dispatch and delivery priorities
Monitor warehouse stock levels and replenishment requirements, and ensure stock ordering is completed accurately and at appropriate times
Coordinate the arrival and unloading of incoming containers, and organise the safe and efficient emptying of containers
Prepare and maintain rosters for warehouse and delivery staff, and ensure sufficient staff are rostered based on expected workload, deliveries and container arrivals
Ensure drivers are aware of all COD deliveries before leaving the warehouse and follow up with drivers regarding outstanding or missing COD payments
Provide leadership and direction to warehouse and delivery staff, including setting daily priorities, clearly communicating expectations, and training staff in warehouse and dispatch procedures
Ensure warehouse and dispatch activities are performed safely, ensure appropriate manual-handling procedures are followed, and report hazards, incidents, injuries and unsafe practices immediately
Maintain an organised, clean and efficient warehouse and monitor warehouse workload and prioritise work throughout the day
Identify operational issues or delays and take appropriate action
About you
Robust organisational and time-management skills
Ability to manage multiple priorities in a fast-paced warehouse environment
Good understanding of warehouse and dispatch operations
Strong attention to detail
Ability to supervise and coordinate staff
Confidence in making day-to-day operational decisions
Strong sense of accountability and ownership
Ability and willingness to perform physical warehouse duties