Job Description

About the opportunity Join a growing SaaS company supporting commercial screens, media players, and reseller partners across a range of industries. Full training on the company's platform is provided, so this is a outstanding next step for someone with solid hardware and IT troubleshooting instincts who wants to specialise further.

The role

- Provide pre and post sales technical support via live chat, email, phone, and video calls
- Troubleshoot issues across commercial displays, media players, operating systems, networks, and the platform itself
- Use remote management and diagnostic tools to investigate device connectivity, firmware, content playback, and performance issues
- Guide customers and resellers through device setup, installation, configuration, and ongoing troubleshooting
- Document issues and resolutions, and escalated complex defects to the engineering team with clear, reproducible detail

What you'll bring

- 1 2 years' experience in IT support,



technical support, service desk, AV, or hardware support
- Hands-on experience troubleshooting physical devices such as commercial displays, media players, or network-connected hardware
- Solid understanding of networking, device connectivity, operating systems, firmware, and configuration
- A methodical approach to diagnosing issues and confidently identifying root cause
- Excellent written and verbal communication, comfortable explaining technical detail to non-technical customers

Nice to have: exposure to Android, Tizen, webOS, ChromeOS, or Linux-based devices; familiarity with commercial display brands like Philips, Samsung, LG, or Sony; and experience with Jira, HubSpot, or Intercom.

What's on offer

- $60,000 $75,000 plus Super
- Full training provided
- Career growth

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📌 Av Technical Support Specialist (Brisbane City)
🏢 PRA
📍 Brisbane City