$35.87 to $38.92 per hour (ex of casual loading)

We are seeking expressions of interest for casual Customer Experience Officer that will be responsible for working with customers to provide a clear understanding of what services the City of Swan deliver to the local and surrounding community as well as responding to all customer enquiries in a professional manner.

The Customer Experience Officer position is rostered across 7 days per week between the hours of 7am and 7pm. Due to the nature of casual work, this may be suitable to people wanting flexibility and work-life balance.

The City’s Customer Experience Business Unit ensures that the City is adaptable to customer needs and creates seamless and accessible experiences ensuring that our customers feel supported, connected, and empowered. The Business Unit also leads the digital transformation of the City of Swan - driving system integration, enhancing efficiency and effectiveness, and allowing the City to communicate with its customers using modern, efficient and functional applications.

Key Accountabilities include, but are not limited to:

- Working with customers to provide a clear understanding of what services the City of Swan deliver to the local and surrounding community
- Responding to all customer enquiries in a professional manner
- Maintaining accurate and up to date notes for all enquiries
- Maintaining an up-to-date knowledge of City of Swan systems and practices
- Identifying new ways to provide better customer experience outcomes

About you

The successful candidate will have the following:

- Demonstrated experience in customer service with a customer‑centric focus
- A satisfactory National Police Certificate




- Experience within a fast‑paced working environment
- Experience within local government will be highly regarded
- Ability to work on a roster across 7 days between the hours of 7am and 7pm

For more information about the role, please refer to the position description.

About working with us

The salary for this position will be from $35.87 to $38.92 per hour, depending on the skills and experience of the successful applicant.

You will also enjoy advantages, including

- Flexibility to balance work and life through supported work from home and a 19-day month
- Excellent leave entitlements, e.g. purchase additional leave, Local Government public holiday
- Generous superannuation contributions up to a total combined 17 per cent
- Comprehensive employee wellness program
- Generous study assistance (terms and conditions apply)
- Free parking options available
- Travelsmart allowance to support public transport use or cycling to work.

About the City

The City of Swan covers 1,042 square kilometres, representing nearly 20 per cent of the Perth metropolitan area. It includes 42 suburbs from Bullsbrook to Bushmead, Ballajura to Gidgegannup, and it is among the fastest-growing regions in Western Australia. The City is home to the iconic Swan River and the internationally celebrated Swan Valley, founded in 1829.



It is a sought-after destination to live, work, and visit, combining quality services and amenities with a beautiful natural setting.

The area also holds profound cultural importance for the Whadjuk Noongar people, reflecting more than 40,000 years of connection to the Derbal Yerrigan (Swan River). Today, the City is a dynamic and diverse community, where one in three residents was born overseas, and one in five speaks a language other than English at home.

Our purpose is to improve the quality of life for our community by delivering our vision of ‘one city, diverse people, culture and places’ through shared values of respect, excellence, accountability and leadership.

At the City of Swan, we are committed to recruiting and retaining the right people and creating a great place to work. We offer our employees real careers, real impact, and real rewards.

We welcome people with diverse skills, experiences, perspectives and backgrounds and encourage applications from Aboriginal or Torres Strait Islander peoples, and individuals who may identify as LGBTIQ+, with disability, a culturally and linguistically diverse background, and people of all ages.

For more information about this position

please contact Lachlan Roberts, Team Leader Customer Experience directly at (08) •••• •267 .

The City of Swan reserves the right to commence shortlisting and interviews earlier than the closing date. The City also reserves the right to close the vacancy early; therefore, if you are interested in this position, please submit an application as early as possible.

*No agencies, please.

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📌 Customer Experience Officer (City of Swan)
🏢 City of Swan
📍 City of Swan