Bring your energy to Aggreko as Administrator / Admin Support Officer for our Hire Coordination teambased in Braeside. You’ll be responsible for the efficient running of the customer centre, to increase customer satisfaction, loyalty and retention, exceeding customer expectations which can include management or provision of technical and/or non-technical customer service. This full-time role will require you to work 3 days a week in our Braeside office and 2 days a week from home.
Power without pause. Heating, cooling and oil-free air without end. We keep our customers’ worlds on. From world-class events that last a few weeks to mining operations and remote communities who rely on us for decades.
What you’ll do as Admin Support Officer:
Handle incoming customer calls and emails to address equipment, service, or contract issues
Locate and coordinate supplies from internal and external sources to fulfil orders in a cost effective manner
Supports the sales function with regards to customer orders, post-order follow-up activities and in expediting the process
Ensure the accuracy and efficiency of contacts and customer / job data
Contracts management into Aggreko system
Issue accurate and timely the customer invoices on a daily, weekly and monthly basis
You are / have:
Minimum of approx 2 years experience as a Customer Service Administrator in corporate setting
Strong PC literary in a Microsoft environment, ideally also having ERP system experience
Proven customer focus with a robust sense of urgency for creative solutions
Excellent communication and inter-personal skills
Have a collaborative style with a decisive, results-oriented approach
Excellent problem solving and time management skills, able to self-direct and self-manage
The drive to further develop your skills and progress your career within the team
A support mentality and can-do attitude
The desire to build your skills and experience and progress within the hire coordination team
Able to work in our Braeside office Monday -Wednesday (8:50am – 5pm), with the flexibility to vary your days as the business requires
An appropriate home office set up including dedicated work area and multiple screens to enable systems functionality