HotDoc is seeking a Customer Service Representative in Melbourne to be the first point of contact for patients, practices and practitioners across phone, chat and email. In a hybrid setting, you will handle Level 1 enquiries, assist with billing questions, and triage more complex issues to Level 2/3 while contributing to our knowledge base and maintaining a high-quality patient experience.
You will be part of a supportive team with a transparent progression ladder that shows you how to advance to