Good with numbers? Great with people? Help make life easier for TASK families.

At The After School Klub (TASK), we provide before school, after school and school holiday care for primary school children. Behind every great service is a support team helping our educators and families get on with their day.

We’re looking for a Family Accounts Coordinator who combines accurate account administration with warm, clear and professional customer service.

About the role

You’ll take ownership of family account administration in a team of 2, ensuring billing is accurate, enquiries are resolved promptly and families understand their accounts.

Reporting to the Executive Manager People and Operations, your responsibilities will include:

Managing family billing, Child Care Subsidy (CCS) and Complying Written Agreement (CWA) administration.

Reviewing and reconciling accounts, investigating discrepancies and processing approved adjustments, credits and refunds.

Responding to enquiries by phone and email, explaining fees, statements and payment requirements in clear language.

Following up overdue accounts respectfully and supporting families with approved payment arrangements.

Working with service teams to resolve booking, attendance and billing discrepancies.

Providing enrolment and booking support as required.

Administering TASK Community Fund applications and making assessment recommendations.

Identifying account risks and recommending improvements to systems and processes.





About you

You’re organised, comfortable with numbers and careful with detail. You can investigate an account discrepancy, explain the outcome clearly and handle a sensitive payment conversation with patience and professionalism.

You’ll bring:

Experience in accounts receivable, customer accounts, billing or similar administration.

Robust numerical accuracy and the ability to interpret transactions and reconcile accounts.

Confident, respectful communication across phone and email.

Sound judgement when handling disputed charges, overdue accounts and families experiencing financial difficulty.

Confidence using finance, customer information or childcare management systems.

The ability to manage competing priorities and meet recurring deadlines.

Experience with childcare billing and CCS administration would be an advantage.

Why TASK?

This is an opportunity to take ownership of an important function and make a practical difference to families and service teams. You’ll join a business guided by four simple values: Be Kind, Be Present, Be Playful and Be Our Best.

TASK is committed to the safety and wellbeing of children and young people. All employees, including our support team, share responsibility for maintaining a child safe environment. Appointment is subject to a Working with Children Check and compliance with TASK’s Child Safeguarding Policy and Code of Conduct.

#J-18808-Ljbffr

📌 Family Accounts Coordinator (Sydney)
🏢 The After School Klub
📍 Sydney