Some roles keep you behind the scenes, this one puts you right in the middle of the action. From managing import shipments to being the go-to contact for customers, you’ll have a role that combines hands‑on operations with plenty of customer interaction.
Based near Thomastown, our client is one of the fast‑growing Australian‑owned forwarders that's built on 20+ years of industry experience, along with international footprints in across the Asia‑Pacific and US markets. If you’re looking to take your import experience into a business that offers beyond traditional freight forwarding services, this could be an opportunity worth a closer look.
Why Consider?
- $70k - $85k + super
- Be part of a fast-growing team with genuine career progression opportunities
- Gain exposure to a growing e‑commerce freight niche with robust long‑term demand
- Broaden your experience beyond traditional freight forwarding services
- Family‑oriented culture; Join a business with a proven track record of stability and consistent growth
Key Responsibilities
- Manage imports air and sea operations, including customs and quarantine documentation.
- Handle both national and international client enquiries, feedback and complaints.
- Coordinate import shipment movements and cargo delivery.
- Lodge outturn reports through automated systems and e‑commerce platforms.
- Liaise with carriers, agents, and custom brokers.
What We're Looking For
- 1+ year experience in freight forwarding / customer service / e‑commerce logistics
- EDI Experience