Seeking energetic and empathetic Customer Service Representatives to support our clients customers through their travel journeys. Whether it's answering policy questions, assisting with claims, or providing reassurance in tough moments — you’ll be the friendly voice they remember.

About the Role Working in abusy call centre, you’ll handle a high volume of inbound calls from customers needing assistance with travel insurance policies, claims, or emergencies. This is a role for someone who thrives under pressure, communicates with clarity and compassion, and is passionate about delivering excellent service.

Key Responsibilities

- Answer inbound customer calls with professionalism and care
- Provide accurate information about travel insurance policies and claims
- Assist with policy changes, cancellations, and general enquiries
- Support customers during urgent or distressing travel situations
- Maintain detailed and accurate records in internal systems
- Work collaboratively within a supportive, team-based environment

What We're Looking For





- Previous experience in a high-volume customer service or call centre role
- Strong communication skills with a calm and empathetic approach
- Ability to work across a rotating roster (including evenings, weekends, and public holidays)
- Strong attention to detail and ability to work efficiently under pressure
- Insurance or travel industry experience is a bonus, but not essential

Benefits

- Work for a well-regarded Travel Insurance Company.
- Progression and development opportunities as the company continues to grow.
- Ongoing training and development.
- Sydney CBD location with work from home flexibility (3 days in office per week).
- Vibrant team culture, working alongside a supportive and friendly team.
- Great prospect for someone to develop in the travel space and liaise with a range of clients.
- 65k + super + uncapped commission.

#J-18808-Ljbffr

📌 Customer Service Consultant (Sydney)
🏢 Kennedy Reid Pty
📍 Sydney