Cremorne Private Day Surgery is a two-theatre day surgery suite located in Cremorne and is one of our newest facilities. Opened in early 2024, this world-class day surgery specialises in a range of surgical specialties, including gynaecology and IVF, plastics, and oral surgery, with services continuing to expand.

Your professional growth truly matters to us. We are dedicated to supporting you with meaningful development opportunities, guidance, and a commitment to your success. You will have access to our Annual Mentor Program, as well as a Learning & Development Framework designed to support your professional goals.

We deeply care about our employees' physical and mental wellbeing, as well as work-life balance, fostering a supportive environment where you feel valued, heard, and empowered to thrive both personally and professionally. Enjoy access to the CU Health Employee Assistance Program and Fitness Passport membership.

As part of our commitment to you, we offer 12 weeks of paid parental leave and exclusive discounts on Monash IVF Group fertility and ultrasound services, providing support during life's important moments.

About the role

You will be the first-person patients meet when they enter the hospital. With exceptional service, underpinned by compassion, empathy and attention to detail, you will directly enhance the experience of patients.

This permanent full time position will require some flexibility with variable hours (between the hours of 6am and 5pm).

Your responsibilities will include:

- Triaging incoming calls, emails, and responding to patient enquiries
- Managing patient bookings, admission paperwork and the flow of patients through the day hospital each day
- Performing Health Fund Checks as required
- Managing the collection of excesses/co-payments, daily banking, receipting and reconciliation
- Accurate data entry into the patient management system, FYDO
- Providing general administrative support to the team
- Delivering best-in-class service to all patients

Are you the ideal candidate for us?

The Day Hospital Administrators will be sensitive to the needs of patients and will support their wellbeing through timely and considered communication. Ideally you will bring the following:

- Knowledge of medical terminology
- Previous health administration experience
- Previous experience with Private Health Funds, medical billing and receipting
- Excellent telephone manner




- Exceptional computer and IT skills
- Experience using FYDO (advantageous) and Microsoft Office Suite (essential)
- Strong attention to detail
- Ability to work cohesively within a multi-disciplinary team
- Superior time management skills with proven ability to multitask
- A willingness to embrace the Monash IVF Group principles – Care, Collaborate, Communicate, Commitment, Create.

Cremorne Private Day Surgery is a two-theatre day surgery suite located in Cremorne and is one of our newest facilities. Opened in early 2024, this world-class day surgery specialises in a range of surgical specialties, including gynaecology and IVF, plastics, and oral surgery, with services continuing to expand.

Your professional growth truly matters to us. We are dedicated to supporting you with meaningful development opportunities, guidance, and a commitment to your success. You will have access to our Annual Mentor Program, as well as a Learning & Development Framework designed to support your professional goals.

We deeply care about our employees' physical and mental wellbeing, as well as work-life balance, fostering a supportive environment where you feel valued, heard, and empowered to thrive both personally and professionally. Enjoy access to the CU Health Employee Assistance Program and Fitness Passport membership.

As part of our commitment to you, we offer 12 weeks of paid parental leave and exclusive discounts on Monash IVF Group fertility and ultrasound services, providing support during life's important moments.

About the role

You will be the first-person patients meet when they enter the hospital. With exceptional service, underpinned by compassion, empathy and attention to detail, you will directly enhance the experience of patients.

This permanent full-time position will require some flexibility with variable hours (between the hours of 6am and 5pm).

Your responsibilities will include:

- Triaging incoming calls, emails, and responding to patient enquiries
- Managing patient bookings,



admission paperwork and the flow of patients through the day hospital each day
- Performing Health Fund Checks as required
- Managing the collection of excesses/co-payments, daily banking, receipting and reconciliation
- Accurate data entry into the patient management system, FYDO
- Providing general administrative support to the team
- Delivering best-in-class service to all patients

Are you the ideal candidate for us?

The Day Hospital Administrators will be sensitive to the needs of patients and will support their wellbeing through timely and considered communication. Ideally you will bring the following:

- Knowledge of medical terminology
- Previous health administration experience
- Previous experience with Private Health Funds, medical billing and receipting
- Excellent telephone manner
- Exceptional computer and IT skills
- Experience using FYDO (advantageous) and Microsoft Office Suite (essential)
- Strong attention to detail
- Ability to work cohesively within a multi-disciplinary team
- Superior time management skills with proven ability to multitask
- A willingness to embrace the Monash IVF Group principles – Care, Collaborate, Communicate, Commitment, Create.

Why work with us?

At Cremorne Private Day Surgery, part of the Monash IVF Group, we are more than just a workplace. We are a passionate and innovative community dedicated to empowering individuals and making a real difference in reproductive and surgical care. Our state-of-the-art facilities provide an inspiring environment where cutting-edge technology meets compassionate care.

We believe in fostering a culture of continuous learning and development, offering extensive opportunities to grow your career. You'll be supported by a collaborative and welcoming team that is committed to helping you succeed.

This is more than just a job. It's an opportunity to join a dynamic and supportive environment where you can make a meaningful impact. If you're passionate about patient care and ready to take the next step in your career, we'd love to hear from you.

Closing Date:

October 29, 2026 (unless filled earlier)

Anna Richards
People & Culture Coordinator
***********@monashivfgroup.com

All personal information received by us from or about you will be collected, stored, used, and disclosed in accordance with our Privacy of Your Information Policy.

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📌 Day Hospital Administrator (Melbourne)
🏢 Monash IVF Group
📍 Melbourne