Are you the coordinator or team leader who already makes the hiring calls, builds the rosters and fixes the problems, while someone above you signs off on decisions you could have made yourself? This role was written for you.

About us

VitalCore is a registered NDIS provider in Queensland and we are growing fast. We run specialist brands from one back office: VitalCore for complex and remote supports, Dementia Care Queensland, and Forensic Disability Supports Queensland. Today that is 15 support workers and 8 clients, with more clients about to start.

The role

You take over service delivery from the General Manager. When a current client signs, you make it happen, fast.

Recruit support workers for each new client: post the ad, phone screen, interview and hire with the client's preferences in mind

Onboard and train new workers so they are shift ready within days

Build and run the rosters, and fill gaps before they become unfilled shifts

Onboard clients, complete service agreements and check in through their first week

Be the person workers and clients call during the day

Run our remote worker rotation to Cooktown, including accommodation and handovers

Help source housing for clients who need it

How much freedom you get

Hiring, rostering, onboarding and day to day delivery are yours to run your way.



Two decisions need a quick yes from the General Manager first: ending a worker's employment and ceasing a client's services. Compliance, incident reporting, complaints, payroll and invoicing stay with the General Manager. There is no after hours on call.

About you

You have worked in NDIS service delivery as a coordinator, team leader or similar

You have hired support workers yourself, from first phone call to first shift

You have built and managed rosters

People like dealing with you. Workers stay because of you and clients trust you

You move quickly and do not need chasing

You live in or near Brisbane

ShiftCare experience is welcome but not needed. We will teach you

NDIS Worker Screening clearance, a driver's licence and the right to work in Australia

What you get

$53 to $58 per hour plus super, depending on experience

A quarterly bonus tied to results you control

School friendly hours: 30 a week, Monday to Friday, 8:30am to 3pm with some flexibility

Fully remote, with an occasional client visit around South East Queensland

Laptop and phone supplied

A full month of handover alongside the General Manager

Room to grow your hours and the role as the group grows

#J-18808-Ljbffr

📌 Operations & Service Delivery Manager (Brisbane City)
🏢 VitalCore Support Services
📍 Brisbane City