Support Worker - Immediate Housing Response

The St Vincent de Paul Society Queensland, including Vinnies Housing and our Vinnies Retail Stores, is committed to making a positive difference in our communities.

Through a diverse range of positions, locations and opportunities, we work towards one common cause by providing hope, support and housing solutions for Queenslanders in need.

As one of the state's largest charities, support service providers and community housing providers, we support hundreds of thousands of Queenslanders each year through issues like homelessness, poverty, family breakdown, domestic violence, financial hardship and housing insecurity.

No matter the role, each one of our team members has an important part to play in shaping a more just and compassionate society.

Why You'll Love Working with Us

- Make a Real Difference – Every hour you invest contributes directly to improving lives in our community.
- Be Rewarded for Your Time – Enjoy competitive hourly rates under our Enterprise Agreement, recognising the value of your skills and dedication.
- Boost Your Take-Home Pay – Maximise your income with generous Not-for-Profit salary packaging perks: up to $15,900 annually, plus an additional $2,650 for meals and entertainment.
- Your Health Matters – Access comprehensive support through our Employee Assistance Program, plus exclusive Medibank health insurance discounts to help you thrive inside and outside of work.
- Find Your Work Family – Join a genuinely inclusive team where you’re seen, heard, and supported.

The Role

As Crisis Support Worker you will be responsible for the provision of end-to-end support for clients engaged through Immediate Housing Response (IHR).



Employed to provide holistic support for clients throughout all facets of the client journey from intake to exit, an inherent requirement of this role is to provide a high standard of case management, advice, referral and advocacy utilising Specialist Homelessness databases.

A key focus of this role is the provision of assistance to clients who are homeless or at risk of homelessness to access safe, affordable, and stable accommodation. Additionally, work with adults with complex needs to increase skills to sustain current and future tenancies and improve overall quality of life. The focus of the position is to assist in enabling clients to overcome barriers which have contributed to their homelessness or risk of homelessness.

This is a Permanent , Full-Time Position (38 hours per week, Monday - Friday) based in Toowoomba.

About You

- Minimum Certificate III in Community Services or related field (Mandatory)
- Current Blue Card or willing to apply for one(Mandatory)
- Knowledge of and ability to work within relevant legislation and guidelines relating to the delivery of specialist homelessness services
- Previous experience as a Support Worker or equivalent within the homelessness support sector or related field
- Ability to deliver advocacy on behalf of clients and always ensure confidentiality of client information
- Ability to work unsupervised at times as well as an effective team member
- Contribute positively within a team environment




- Demonstrate a friendly, positive attitude, with a willingness to learn
- Effective communication and time management skills
- Demonstrate genuine respect for all people regardless of their situation
- Understanding of risk management principles including current WHS legislation and regulations
- Understanding of and commitment to the philosophy of the St Vincent de Paul Society Queensland and an ability to work in accordance with policies and procedures to promote the values and mission of the Society

We are committed to Safeguarding

St Vincent de Paul Society Queensland, Vinnies Housing and Vinnies Retail Stores are committed to promoting and protecting the welfare, wellbeing and human rights of all people who interact with, or are affected by, our work, particularly those who may be at risk of abuse, neglect or exploitation.

We have robust recruitment and screening processes to attract people who share our values and uphold our zero-tolerance approach to abuse,neglectand exploitation.

All employees,membersand volunteers are expected to uphold this commitment. Roles involving direct work with children or adults at risk require a valid Blue Card, which must be verified before commencement. Successful candidates will also undergo relevant background screening which includes a police check and reference checks as part of the recruitment process.Some positions may also require a pre-employment medical check.

We are committed to meaningful equity and diversity in our workforce. Applications from Aboriginal and Torres Strait Islanderpeople arestrongly encouraged. To be eligible for this position you must havean appropriate visato work in Australia/New Zealand.

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📌 Support Worker - Immediate Housing Response (Toowoomba Regional)
🏢 St Vincent de Paul Society Queensland
📍 Toowoomba Regional