MK Smash Repairs is seeking an organised, reliable Office Administrator / Receptionist to support our busy workshop and provide professional customer service.
Responsibilities include:
- Answering phone calls and emails and welcoming customers.
- Scheduling vehicle assessments, repair bookings and collections.
- Keeping customers informed about their vehicle’s repair progress.
- Liaising with insurance companies, assessors and suppliers.
- Creating and updating job files, entering information and scanning documents.
- Assisting with invoicing, payments and general office administration.
- Working closely with the workshop team to keep bookings and paperwork organised.
We are looking for someone with:
- Previous administration, reception or customer service experience.
- A friendly, professional phone manner and explicit communication skills.
- Strong organisation, attention to detail and the ability to manage several tasks.
- Confidence using computers, email and Microsoft Office.
- Reliability and the ability to work independently and within a team.
- Experience in smash repairs, automotive dealerships or insurance claims would be an advantage. Familiarity with iBodyshop is desirable.