Commercial Account Executive - Service Cloud

We're redefining how the world's leading companies deliver customer service. Service Cloud is the #1 AI-powered service platform globally, and we're growing fast.

Your Role

As a Service Cloud Account Executive, you'll work as a strategic partner to fast-growing commercial customers and prospects — helping them solve real service and contact centre challenges using the full power of Salesforce, including Agentforce , our autonomous AI platform. You'll carry quota for Service Cloud and work both within existing accounts and hunt for recent business in a named account set.

Day to Day

- Build and execute a Service Cloud sales strategy across your commercial territory
- Act as a trusted advisor to customers, deeply understanding their service and CX challenges
- Drive revenue growth by expanding within existing accounts and acquiring net-new logos
- Evangelize AI-powered service solutions — including Agentforce — that transform how businesses support their customers
- Run full sales cycles: prospecting, discovery, solution design, negotiation, and close
- Exceed annual quota through a consultative, outcome-led approach

Ideal Expertise

- 3-5+ years of experience selling technology solutions, ideally in Customer Service, Contact Centre, Field Service, or CX




- A track record of consistent quota overachievement
- Strong consultative selling skills — discovery, solution framing, negotiation, and close
- Comfort managing a high-velocity pipeline across a named account set
- Experience with SaaS and software sales
- Ability to work cross-functionally in complex deals
- Familiarity with CRM platforms (Salesforce experience a bonus!)

Why Now?

AI is reshaping how enterprises think about customer service — and Salesforce is leading that shift. With Agentforce , our customers aren't just automating tasks; they're deploying autonomous AI agents that handle service at scale. You won't just be selling software. You'll be helping some of Australia's fastest-growing organisations figure out what's possible in the next era of customer experience.

Why Salesforce?

We invest heavily in your success from day one — onboarding includes a week-long product bootcamp, mentorship, and ongoing coaching. But it's more than that:

Work with a portfolio that includes Agentforce, Einstein AI, Data Cloud, and Service Cloud — tools that are changing what "good" looks like in customer service

Join a culture built on the Ohana — collaboration, inclusion, and genuine care for each other

#J-18808-Ljbffr

📌 Commercial Account Executive - Service Cloud (Sydney)
🏢 Informatica
📍 Sydney