Join a growing fintech at an exciting stage of expansion as it strengthens its operational capability. This is a highly visible leadership opportunity for an experienced operations skilled who enjoys building teams, improving services and creating scalable operational environments.

You'll lead a multidisciplinary team and take accountability for day-to-day service delivery, performance, quality and operational excellence.

Key responsibilities:

- Lead and develop a multidisciplinary operational team
- Establish service standards, processes, controls and escalation pathways
- Oversee complex case-based operations and user support
- Manage KPIs, SLAs, quality and operational performance
- Identify risks, bottlenecks and opportunities for improvement
- Partner across Product, Technology, Risk and Compliance
- Use operational data to drive service quality and efficiency

The Opportunity





Join a growing fintech at an exciting stage of expansion as it strengthens its operational capability. This is a highly visible leadership opportunity for an experienced operations professional who enjoys building teams, improving services and creating scalable operational environments.

You'll lead a multidisciplinary team and take accountability for day-to-day service delivery, performance, quality and operational excellence.

About You:

You'll bring 8-10+ years' experience in operations, service delivery, case management or financial services operations, including demonstrated people leadership.

Experience across banking, payments, fintech, complaints, disputes or regulated environments will be highly regarded.

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📌 Senior Operations Manager (Sydney)
🏢 Renova Talent
📍 Sydney