This is a hands‑on senior management position working closely with the Operations Manager to strengthen operations, develop client relationships, support technicians and drive the continued growth of the business. You will be a commercially minded and relationship-focused leader who enjoys working with people, solving problems and taking ownership.

Key responsibilities

- Work closely with the Operations Manager to ensure smooth and effective daily operations
- Build and maintain strong relationships with existing clients and service providers
- Develop new client relationships and identify opportunities to grow the business
- Act as a senior point of contact for key clients and manage escalated issues
- Build strong relationships with technicians and support a positive team culture
- Work with the Operations Manager on technician performance, staffing and operational matters
- Monitor service levels, job acceptance, response times, productivity and customer satisfaction
- Identify opportunities to improve processes, efficiency and profitability
- Support the growth of roadside assistance, towing, battery and EV services
- Represent Autocare Australia professionally at client meetings and business development opportunities





About you

- Previous experience in General Management, Operations Management or a senior leadership role
- Experience in roadside assistance, towing, automotive, transport, logistics or a similar industry is highly regarded
- Strong client relationship and business development skills
- Excellent people management and communication skills
- A commercial mindset with an understanding of revenue, costs and profitability
- The ability to work effectively alongside an Operations Manager
- Strong problem‑solving and decision‑making skills
- A hands‑on approach and willingness to get involved when required
- High levels of organisation, accountability and professionalism
- Current driver's licence
- 12% superannuation – $13,800
- Company vehicle
- Company mobile phone
- Company laptop
- Senior leadership position within a growing business
- Opportunity to build and develop major client relationships
- Opportunity to contribute directly to business growth and strategy

About us

Autocare Australia is a growing roadside assistance and towing business.

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📌 General Manager - Roadside Assistance (Sydney)
🏢 Autocare Australia
📍 Sydney