ServiceNow ITAM SME

12-Month Contract
Location: Melbourne, Canberra or Adelaide
Work Model: Hybrid – 3 days office, 2 days home

We are looking for an experienced ServiceNow ITAM / Software Asset Management (SAM) SME to support software asset governance, licensing, compliance and optimisation activities within a large‑scale technology environment.

Key Responsibilities

- Manage software asset governance, compliance and entitlement management within ServiceNow ITAM.
- Support software vendor audits , including data preparation, Effective License Position (ELP) analysis, audit responses and risk mitigation.
- Develop and maintain SAM policies, governance frameworks and processes .
- Reconcile software deployments, entitlements, contracts and usage data to maintain accurate license positions.
- Support software renewals through license utilisation, contractual and future‑demand analysis.
- Identify opportunities for license reclamation, re-harvesting, rationalisation and product consolidation .
- Develop AI SaaS spend visibility reporting as a proof of concept.
- Maintain ServiceNow ITAM software content, publisher/product data and normalisation rules .
- Monitor ITAM platform health, data quality, integrations and reporting.
- Produce EOL/EOS reporting to support cyber security and IT resilience activities.




- Coordinate annual EOL/EOS data collection with product owners and consolidate lifecycle and remediation information.
- Provide updated compliance and license position reports as required.
- Identify opportunities to improve SAM processes, automation, reporting and overall business value .

About You

You will have:

- Strong hands‑on experience with ServiceNow ITAM / SAM .
- Solid knowledge of software licensing, entitlements, contracts and compliance .
- Experience supporting vendor audits and Effective License Position (ELP) analysis.
- Robust understanding of software asset lifecycle management and optimisation .
- Experience with software reconciliation, normalisation and ITAM data management .
- Ability to analyse licensing data and provide transparent insights for renewals and cost optimisation .
- Experience with EOL/EOS management, reporting and governance .
- Strong stakeholder engagement and communication skills.
- Experience driving process improvement, automation and reporting within SAM/ITAM environments.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.

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📌 ServiceNow ITAM SME (Melbourne)
🏢 Paxus Australia
📍 Melbourne