BCMA - Ballarat Centre of Music and the Arts - Ballarat East VIC

We have an exciting opportunity for an organised, enthusiastic and detail-oriented Office Administrator & Customer Service person to join our administration team at the Ballarat Centre of Music & the Arts (BCMA).

This is a varied and fast-paced role supporting the day-to-day operations of our vibrant performing arts centre and the BCMA community.

The successful applicant will have a minimum of 1-2 years' office administration experience , excellent organisational skills and a genuine passion for providing outstanding customer service.

APPLICATIONS CLOSE Tuesday, November 3rd.

ROLE DESCRIPTION

The person accepting this role will be responsible for a combination of front-of-house customer service, administration and general office duties , supporting the BCMA administration team and the daily activities of our students, families and teaching staff.

We are looking for a vibrant, enthusiastic and efficient individual who is highly motivated, adaptable and able to work effectively both independently and as part of a small, busy team.

The successful applicant will be comfortable working with a wide range of age groups , from young children through to adults, and will have a friendly, approachable manner and the ability to remain calm and professional in a busy environment.

This is a demanding and rewarding role that requires:

- Exceptional organisational and time-management skills

- Strong attention to detail

- The ability to multitask and prioritise competing demands

- Excellent communication and interpersonal skills

- Initiative and the ability to problem-solve





- The ability to work independently and as part of a team

- A high level of computer literacy

- Confidence dealing with customers, students, parents and staff

- The ability to learn new systems and processes quickly

- A positive, can-do attitude and willingness to contribute to the wider BCMA team

DAY-TO-DAY RESPONSIBILITIES

Every day at BCMA is different, providing an interesting, varied and ever-changing role. Duties may include:

- Greeting and assisting students, families and visitors at reception

- Providing a high level of friendly and professional customer service

- Responding to customer enquiries in person, by phone and via email

- General office administration and reception duties

- Data entry and maintaining accurate student and customer records

- Basic bookkeeping and processing financial information

- Taking payments and assisting with account enquiries

- Assisting with scheduling, timetabling and lesson administration

- Managing communications and correspondence

- Assisting with enrolments, withdrawals and general customer administration

- Uniform fitting, sales and stock management

- Assisting with the organisation and administration of classes, events and productions

- Supporting teachers and the wider administration team





- Filing, document management and general office organisation

- Assisting with day-to-day problem solving and unexpected situations

- Other administrative duties as required to support the smooth running of BCMA

ESSENTIAL EXPERIENCE & SKILLS

The successful applicant must have:

- A minimum of 1-2 years' office administration experience

- Previous experience in a customer service or front-office setting

- Basic data-entry level bookkeeping experience

- Strong computer and administrative skills

- Excellent attention to detail and accuracy

- Excellent written and verbal communication skills

- Strong organisational and time-management abilities

- The ability to confidently manage multiple tasks and deadlines

- A professional, friendly and approachable manner

A background or interest in music, dance, drama or the performing arts would be advantageous, but is not essential .

THE IDEAL PERSON

We are looking for someone who will thrive in a busy, creative and people-focused environment and who genuinely enjoys being part of a team.

You will be someone who is:

Organised. Reliable. Proactive. Friendly. Adaptable. Efficient.

No two days at BCMA are exactly the same, so the ability to think on your feet, take initiative and approach challenges with a positive attitude is essential.

This is a fantastic opportunity for someone who enjoys working with people, loves variety and wants to be part of a vibrant performing arts community.

This part-time role requires availability for evenings and weekends.

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📌 Office Administrator & Customer Service (Ballarat)
🏢 BCMA - Ballarat Centre of Music and the Arts
📍 Ballarat