Multicultural Communities Council of Illawarra – Wollongong NSW

Part-time position flexible hours – 35 hours a fortnight

The Care Finder Officer will provide culturally responsive, person‑centred support to individuals who may experience barriers to accessing services, including language and literacy difficulties, social isolation, digital exclusion, homelessness, cognitive decline, mental health concerns or limited informal support.

What's on Offer

- Part‑time position flexible schedule – 35 hours a fortnight
- Flexible work arrangements for healthy work‑life balance
- Laptop and travel allowance provided
- Maximise your take‑home pay with tax‑free salary packaging
- Award‑winning organisation (2025 Outstanding Community Organisation, Illawarra Business Award)
- Culturally diverse workplace

Key responsibilities include:

- Providing intensive one-to-one service navigation and assertive outreach.
- Supporting clients through My Aged Care referrals, assessments and follow‑up.
- Building trusting relationships with clients, carers and families.
- Identifying and addressing barriers to accessing aged care and community services.
- supporting clients and coordinating warm referrals to appropriate health, housing and community supports.
- Maintaining regular client contact and accurate, timely case notes.
- Developing effective relationships with community organisations, service providers and other stakeholders.




- Collecting client feedback and program data to support reporting and continuous improvement.

Essential Experience & Qualifications

- Tertiary qualifications (minimum Certificate 4) in Social Work, Community Services or other discipline relevant to the role
- An understanding of the Australian aged care system and issues affecting older people and their carers.
- Experience working with CALD communities and an understanding of the needs of older people from diverse cultural backgrounds.
- Strong communication, relationship‑building and advocacy skills.
- The ability to work independently, manage competing priorities and contribute effectively within a team.

About MCCI

MCCI is a non‑profit charity supporting multicultural communities across the Illawarra-Shoalhaven and ACT-Queanbeyan regions.

With a diverse team of 300 staff and volunteers who speak 60 languages, we deliver a wide range of services for older people and their carers, people from refugee and migrant backgrounds, young people, and families.

MCCI is committed to an inclusive and respectful workplace where all people are valued and have equal access to opportunities to reach their full potential. We are also committed to creating a child safe organisation where children and young people are safe, supported, respected and empowered.

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📌 Care Finder Officer (City of Wollongong)
🏢 Multicultural Communities Council of Illawarra
📍 City of Wollongong