Telstra Retail: Part Time Customer Service & Sales Consultant COOMERA

Employment Type Permanent Closing Date 7 Oct 23:59pm Job Title Telstra Retail: Part Time Customer Service & Sales Consultant COOMERA

Job Summary

As a Retail Consultant, you will provide frontline support by assisting customers with product selection, service activation, and troubleshooting basic issues. You will create positive experiences through effective communication and adherence to retail standards. This role demonstrates foundational autonomy and contributes to customer satisfaction and store performance.

Ready to Make a Difference? Join Our Iconic Team at Telstra!

At Telstra, we’re more than just a leading telecommunications company—we’re where passion meets purpose. As a Retail Customer Service & Sales Consultant, you’ll take on the role of a trusted expert who helps customers find tech solutions that enhance their lives.

What You’ll Be Doing:

- Deliver Exceptional Customer Experiences : Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
- Be the Go‑To Tech Expert : Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
- Achieve and Excel : Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
- Collaborate and Contribute : Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary and Benefits:





- Hourly Rate : $33.33 per hour
- Penalties: Additional 25% for weekday hours worked after 6 PM, 25% for Saturday hours, 100% for Sunday, 150% for public holiday hours.
- Plus 12% Superannuation
- Generous Discounts: 30% off Telstra services and exclusive offers with over 240 brands and partners.
- Leave Options: 16 weeks of paid parental leave, Telstra Extra Day Off, gender affirmation leave, cultural leave, blood donor leave, and ability to purchase up to 4 weeks of additional leave.
- Training & Career Growth Opportunities: Access over 17,000 learning programs with LinkedIn Learning and development opportunities.
- Flexibility: Flexible working hours and a supportive approach to parental leave.
- Recognition & Rewards: Performance rewards and recognition programs.
- Inclusive Culture: Diverse and inclusive team where everyone’s unique perspective is valued and respected.

Is It You We’re Looking For?

- Great Communication Skills : Natural at connecting with people and making their day better.
- Solution‑Oriented Approach : Thinks on feet and tailors solutions for each customer.
- Sales Drive : Motivated to achieve and exceed sales targets and KPIs.
- Passion for Learning : Eager to grow and develop skills in a dynamic workplace.
- Resilience and Positivity : Can‑do attitude, even when things get busy.
- Customer‑Facing Experience : Previous experience is a plus but not required—bring enthusiasm and we’ll teach you the rest.

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📌 Telstra Retail: Part Time Customer Service & Sales Consultant Coomera (City of Gold Coast)
🏢 Telstra
📍 City of Gold Coast