Job Title: Member Support Specialist Townsville

Ready to step out of retail or hospitality and into a stable, long‑term corporate role? If you’re looking for consistent hours, a permanent position and a clear career pathway, this could be the opportunity for you. We’re growing our Australian Super team and are looking for people with strong customer service skills who are ready to transition into financial services. You don’t need call centre or superannuation experience — if you’ve taken orders, handled complaints, or turned a bad customer experience into a good one — you know more than you think. We’re looking for people exactly like you! Ongoing start dates.

Why This Is a Great Role

- Permanent, full‑time role with stable 38‑hour weeks Monday to Friday roster between 7:00am–8:00pm — no late nights or weekend shifts
- Paid, structured training so you can confidently step into a new industry
- $28.12 per hour + 12% super + performance incentives
- Located right here in Townsville, 7 Tomlins Street
- Professional, supportive environment with ongoing development
- Exposure to compliance, privacy and regulated environments
- Team culture focused on wellbeing, collaboration and growth
- Clear internal career pathways — 80% of our frontline leaders began in this role

What You’ll Do

- Helping members with online access, contributions and account updates
- Supporting pension enquiries, withdrawals and investment options
- Navigating multiple systems to resolve enquiries efficiently
- Maintaining privacy and compliance standards




- Delivering professional, customer‑focused service in a high‑volume environment

Who Thrives Here

- People from retail or hospitality seeking stable, predictable hours
- Individuals wanting to move into a corporate setting with long‑term opportunities
- Customer service professionals looking for growth, not just a job
- Those who communicate clearly, can multitask and stay composed during complex enquiries
- Candidates with a strong work ethic, accountability and a team‑focused approach

Concentrix is dedicated to creating an inclusive and supportive work environment that values diversity in all forms. As an equal opportunity employer, we invite applications from people of all cultures, abilities, backgrounds, and particularly from First Nations communities. Our commitment to equity, diversity, and inclusion ensures that any necessary adjustments during the recruitment process are accommodated, We invite you to discuss any necessary support or adjustments you may need during the recruitment or employment process, assuring that such needs will not impact hiring decisions.

Location: AUS Townsville - River Quays, Level 6, 7 Tomlins Street

Language Requirements: Time Type:



Full time Mission: Hi, we’re Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well‑known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human‑centered, tech‑powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world’s best brands solve their toughest business challenges. Whether it’s…… designing game‑changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end‑to‑end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand‑defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.

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📌 Member Support Specialist Townsville
🏢 Concentrix
📍 Townsville