We are seeking an experienced IT Support Professional to join our global client on a part-time basis, working 2 days per week.

The successful candidate will provide hands‑on technical support to end users, ensuring IT issues are resolved efficiently and providing a high level of customer service in a professional enterprise environment.

Key Responsibilities

- Provide Level 1/Level 2 IT support to end users.
- Diagnose and resolve hardware, software, network and application‑related issues.
- Provide desktop, laptop and peripheral support.
- Install, configure and maintain computers, software and IT equipment.
- Manage user access, accounts and permissions where required.
- Troubleshoot Microsoft Windows, Microsoft 365 and common business applications.
- Respond to and manage IT incidents and service requests within agreed SLAs.
- Log, update and maintain incidents and service requests in the ITSM/ticketing system.
- Escalate complex technical issues to the appropriate internal teams or vendors.
- Support onboarding and offboarding activities, including equipment setup and collection.
- Assist with IT asset management and maintaining accurate equipment records.
- Follow ITIL,



security and organisational policies and procedures.
- Maintain knowledge articles and technical documentation where required.
- Provide explicit and professional communication to technical and non‑technical stakeholders.
- Work collaboratively with internal IT teams and global support teams.

Key Skills & Experience

- Previous experience in an IT Support, Desktop Support or Service Desk role.
- Strong troubleshooting and problem‑solving skills.
- Hands‑on experience supporting Windows desktops/laptops and peripherals.
- Experience supporting Microsoft 365 and common enterprise applications.
- Knowledge of basic networking, including TCP/IP, DNS, DHCP and Wi‑Fi.
- Experience working with ITSM/ticketing systems.
- Good understanding of ITIL principles and incident/service request management.
- Strong communication and customer service skills.
- Ability to work independently and manage competing priorities.
- Professional approach with a strong focus on customer satisfaction.
- Ability and willingness to work 2 days per week.

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📌 IT Support (Part Time) (Melbourne)
🏢 PERSOL
📍 Melbourne