Full time or Part time Pest Control Service Co-ordinator

Work within a dynamic, supportive and collaborative team workplace

Opportunities for growth and development.

We have an excellent opportunity for a Pest Control Service Co-ordinator to join our team remotely on a full-time basis.

In this role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager where you will provide phone and email customer service, sales and support.

The core responsibilities in this role include:

Receiving inbound calls and email enquiries from our customers

Proactively making outbound calls to our existing customers to promote our products and services

Resolving customer queries quickly and accurately

Scheduling appointments for our customers

Converting incoming enquiries into sales opportunities

Liaising with your fellow colleagues

Meeting call and internal sales targets





Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance.

Requirements:

Experience working in customer service or call centre environments (essential)

Demonstrated experience in phone sales and converting enquires into sales

Capable of working with multiple database systems and email programs with experience in word and spread-sheet packages desirable

Proficient with communicating verbally and electronically

Able to work calmly under pressure while multi-tasking

Proven problem-solving skills

Ability to focus on delivering a 'wow' experience to customers

Ability to work in a team environment to support fellow colleagues

Professional, reliable and punctual

Accurately enter data into systems

We operate 2 brands: Pesteco (Pest Control Services) and Saneco (Hygiene, First Aid and Washroom Services)

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📌 Full time or Part time Pest Control Service Co-ordinator (Newcastle City Council)
🏢 Pesteco Pty
📍 Newcastle City Council