Job Description

What You’ll Do

- Lead the night: Run a protected, secure and seamless overnight operation, supervising the Night Auditor and team across Front Office, lobby, portering and in-room dining, and stepping in as the senior voice in the Night Manager’s absence.
- Own the numbers: Complete and oversee the night audit in Opera PMS, keeping every transaction balanced and finalised on time, with sound control of cash, credit and high-balance accounts.
- Make the tough calls: Handle overbookings, security incidents, intoxicated guests and complaints with sound judgement and empathy, turning difficult moments into service recovery wins.
- Be the face of the hotel after hours: Maintain a visible lobby presence, greet guests, inspect public areas and back of house, and keep the property running to Sofitel standards.
- Develop your team: Brief, coach and train night team members, and deliver a clear operational and financial handover to the day management team each morning.

📌 Assistant Night Manager (Sydney)
🏢 Sofitel
📍 Sydney