Job Description

- Play a key role in supporting the smooth and efficient running of our national hotels network that provides excellence in service to our guests and teams.
- Work closely with the GM Hospitality, connecting teams, coordinating priorities and driving operational improvements.
- Help deliver exceptional experiences for our guests and teams through effective coordination, collaboration and operational support

Are you someone who thrives on bringing people, projects and priorities together?

We're looking for a proactive and highly organised National Operations Specialist to join our ALH Hotels team.

Working closely with the General Manager - Hospitality, you'll play a central role in connecting teams, coordinating national initiatives and ensuring the smooth and efficient running of our hotels, supporting exceptional experiences for our guests and teams.

Combining operational coordination, stakeholder engagement and senior leadership support, you'll help streamline processes, support business transformation and ensure operational priorities are delivered effectively across our national hotel network.

Location: Sydney preferred. Applications close Friday, 23 October 2026

Sound positive? Read on.

Here is a taster of what you can expect in this role:

- Coordinate national initiatives: Support the planning,



scheduling and execution of operational projects and transformation initiatives, ensuring activities are aligned with business priorities and venue capacity.
- Connect teams and stakeholders: Act as a key link between Operations, Transformation, Commercial, Marketing, Communications and other business functions to ensure initiatives are coordinated and delivered effectively.
- Support senior leadership: Work closely with the GM Hospitality to coordinate priorities, meetings, communications and day-to-day activities, enabling a focus on strategic and operational outcomes.
- Drive operational consistency: Partner with State Operations Support teams to improve processes, streamline workflows and embed consistent ways of working across the national hotel network.
- Manage competing priorities: Maintain visibility of upcoming initiatives, identify potential risks or challenges and work collaboratively to ensure operational teams are set up for success.
- Provide insights and reporting: Gather, analyse and present information to support decision-making, identify opportunities for improvement and track progress against key initiatives.
- Champion continuous improvement: Identify opportunities to simplify processes, improve efficiency and support the adoption of new tools and systems across the business.

📌 National Operations Specialist (Crows Nest)
🏢 ALH hotels
📍 Crows Nest