Business Support Officer – Family & Children's Services

3001 Melbourne Moonee Valley City Council

Permanent part-time opportunity (0.8 FTE / 4 days per week) and temporary part time (0.6 FTE/ 3 days per week) opportunity available.

Versatile working arrangements available.

Position in line with Council Band 4 salary, $39.90 per hour plus 12% superannuation.

Support the delivery of compliant, high-quality Early Years services for children and families.

Closing Date: 11pm, 9 October 2026.

Key Responsibilities

- Provide administrative support for Early Years programs, including enrolments, bookings, waiting lists and customer enquiries.
- Maintain accurate records and documentation in line with legislative, licensing, regulatory and Council requirements.
- Support compliance activities, audits, reporting requirements and service accreditation processes. Preparation and set up / pack down of immunisation sessions.
- Assist with fee administration, direct debits, accounts processing, payment plans and debt recovery activities.
- Coordinate correspondence, reports, meetings and departmental communications.
- Maintain administrative systems,



procedures and work instructions to support consistent and compliant service delivery.
- Support staff onboarding, training records and mandatory compliance requirements.
- Deliver professional and responsive customer service to families, community members and internal stakeholders.

Skills & Experience

- Experience providing administrative support in a busy and customer-focused environment.
- Strong understanding of compliance, record management and administrative processes.
- Excellent organisational skills with the ability to manage competing priorities and meet deadlines.
- High attention to detail and a commitment to maintaining accurate, confidential and compliant records.
- Strong written and verbal communication skills.
- Demonstrated customer service and stakeholder engagement experience.
- Proficiency in Microsoft Office applications and business systems.
- Well-developed problem-solving skills, initiative and the ability to work both independently and collaboratively.
- Experience within Early Years, Children's Services, Education, Community Services or Local Government will be highly regarded.

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