Public Sector People are partnering with a local government organisation to recruit for an Library Assistant.

Contract: 3 months | Immediate Start

Hourly Pay Rate: $37 p/h + Super

Responsibilities

- Provide high-quality customer service at the library service desk, assisting patrons with enquiries, library services and general information.
- Educate and assist library users with borrowing procedures, library systems, resources and available services.
- Process returned items, loans, reservations, holds and other borrowing transactions in accordance with library procedures.
- Undertake shelving, stock organisation and collection maintenance to ensure library materials are accessible and presented appropriately.
- Assist with processing damaged, incomplete and claimed-return items, following relevant library procedures.
- Support the delivery of library programs, activities and community events alongside Library Team Members.
- Assist with collection displays, themed displays and promotion of new library items to encourage collection use.
- Follow Council WHS, Code of Conduct and customer service requirements, promptly reporting hazards, incidents and issues to the appropriate supervisor.
- Demonstrated commitment to delivering high-quality customer service within a diverse and cross-cultural environment.
- Demonstrated ability to communicate effectively with members of the public, internal business units, team members and external stakeholders.
- Ability to follow written and verbal instructions accurately and complete tasks to required quality standards within set timeframes.
- Sound written, verbal and numerical communication skills, with strong attention to detail.




- Demonstrated ability to prioritise workloads, manage competing tasks and work effectively with minimal supervision.
- Demonstrated experience in providing effective customer service and handling customer enquiries and complaints professionally.
- Ability to work collaboratively as part of a team while also taking responsibility for assigned tasks.
- Previous experience in a customer-facing, community service, library or local government environment would be highly desirable.

Essential

- Demonstrated commitment to delivering high-quality customer service within a diverse and cross-cultural environment.
- Demonstrated ability to communicate effectively with members of the public, internal business units, team members and external stakeholders.
- Ability to follow written and verbal instructions accurately and complete tasks to required quality standards within set timeframes.
- Sound written, verbal and numerical communication skills, with solid attention to detail.
- Demonstrated ability to prioritise workloads, manage competing tasks and work effectively with minimal supervision.
- Demonstrated experience in providing effective customer service and handling customer enquiries and complaints professionally.
- Ability to work collaboratively as part of a team while also taking responsibility for assigned tasks.
- Previous experience in a customer-facing, community service, library or local government environment would be highly desirable.

Public Sector People is an equal opportunity employer. We embrace diversity and inclusion and are committed to creating a work setting that is supportive and empowering for all. We encourage qualified candidates of all backgrounds to apply.

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📌 Library Assistant (Sydney)
🏢 Public Sector People
📍 Sydney