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Job Description

- Project implementation across technologies
- Strong company culture and wide technical project implementation across technologies
- Client focused culture and offering hybrid work environment

Our client an established and fast growing Managed Service Provider. Cultural fit is really key for the business. The business predominantly support small to medium size professional businesses across Sydney.

The value proposition for this amazing business is to act as a partner for their client providing a mix of reactive and proactive support to its clients.

About the role

As Projects Engineer you will be responsible for the effective delivery of client projects from a technical, time and budget perspective, always ensuring client satisfaction.

We are looking for ambitious, always looking to learn, growth oriented, energetic individuals. The culture off the organisation promotes fun, collaboration, teamwork, learning, ownership, growth oriented. We are looking for someone who wants to be part of such culture.

Must haves for the role:

- Strong client focus and excellent communication skills
- Excellent organisational and administrative skills
- Highly resilient & Ability to work under pressure
- Self-motivation, a strong work ethic and enthusiasm for change
- Strong technical experience across a wide variety of technologies and ability to identify improvement opportunities in client environment

Role and Responsibilities:

The role will require you to provide both remote and on-site client support

- Responsible for the smooth onboarding of new clients via successful delivery of their onboarding project from a technical and customer journey perspective
- Working with relevant parties to ensure successful outcome of disputes,



complaints or other feedback related to the Projects Team
- Responsible for the successful technical delivery of projects where the project engineer has been assigned the project lead. Projects included but not limited to:
- Client technology upgrades or implementations
- New client onboarding projects
- Relocation projects
- Internal systems projects

- Responsible for the delivery of project tasks efficiently and within the allowed timeframes/budgets
- Assisting with technical escalations as required from the Service Delivery team
- Where required, assist the Solutions team and other technical activities for clients
- Where required, attend meetings for new sales opportunities
- Robust experience across a wide variety of technologies

- MS Windows Servers, Azure, AWS
- Exchange Server / Exchange Online / Office 365
- Hyper-V & VMWare
- Networking Skills (Routing / NAT / VLAN)
- Troubleshooting skills across multiple technologies

Experience and Skills Requirements:

- 5 years’ technical experience working in managed services or equivalent environment
- Strong technical background and demonstrated experience in a senior technical position
- Experience with systems such as Autotask or ConnectWise, N-Able, ITGlue, Sharepoint
- Exceptional communication skills and outstanding customer service skills.
- Experience with Windows Server, Active Directory, Exchange server, TCP/IP, DNS, DHCP, Office365 / Microsoft 365, Azure
- Strong troubleshooting/problem solving skills
- Technical certifications and/or industry experience relevant to our market (Microsoft, VMware, Cisco for example)Certifications with ITIL (v3 or higher), Microsoft, Cisco, Comp TIA will be highly
- Full Australian work rights

On Offer:

- Hybrid environment with 2 - 3 days per week WFH
- Fun, young, energetic culture that provides opportunity to learn and grow

Other titles for this role in other organisation might be: Senior Managed Services Engineer, Professional Services Engineer, Project Engineer, Senior System Engineer, Cloud Engineer, Workspace Specialist, Cloud Specialist

Location Sydney MSP Permanent Full-time Jobs

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📌 Project Engineer (Sydney)
🏢 Appetency Recruitment Services
📍 Sydney