Greenroom Robotics is growing, and we're looking for a Senior Solutions Engineer to own the technical side of how we win, deliver and support customers across defence, commercial maritime and offshore operations.

This isn't a traditional sales engineering role where you're brought in at the end of a sales call to answer technical questions. You'll be involved from first customer conversation through to deployment and beyond, and you'll help build how Greenroom looks after customers once our technology is in the water.

You'll work directly with customers, engineers and maritime operators to understand what customers are trying to achieve, how their vessels and systems work, and what it will actually take to integrate Greenroom technology successfully.

What you'll do:

- Lead technical discovery with defence and commercial maritime customers
- Develop solution architectures and technical implementation plans across software, compute, networking, sensors and vessel systems
- Support the Growth team across customer meetings, demonstrations, site visits, bids and proposals
- Scope current projects with our engineering and maritime operations teams
- Identify technical and operational risks before contracts are signed, and make sure they are reflected in pricing and scope
- Hand won work cleanly into delivery with a clear technical baseline
- Own initial technical support triage for deployed customers
- Help design and build our customer success capability, including support processes,



escalation pathways and feedback loops into product and engineering
- Develop reusable solution architectures, templates and technical sales material
- Manage and mentor our Graduate Solutions Engineer

What we're looking for:

- Experience in solutions engineering, systems engineering, integration engineering, applications engineering or a similar customer-facing technical role
- A proven ability to translate customer and operational requirements into practical technical solutions
- Strong understanding of systems integration, interfaces, networking, sensors and distributed systems
- Experience with complex systems incorporating both software and hardware
- Experience developing technical scopes, implementation plans and acceptance criteria
- Experience supporting customers after deployment, or building support or customer success processes
- Experience mentoring or managing junior technical staff
- Maritime autonomy, robotics, defence, marine electronics, navigation or offshore experience is highly desirable
- Existing right to work full-time in Australia
- Ability to travel up to 50%

If you've got the technical depth to earn the trust of experienced engineers, can explain complex systems clearly to customers, and are just as comfortable saying "we need to understand this better before we commit" as you are finding ways to make ambitious projects work, we'd like to hear from you.

#J-18808-Ljbffr

📌 Senior Solutions Engineer (Sydney)
🏢 Greenroom Robotics Pty
📍 Sydney