Job Description

What you'll actually be doing

• Owning the guest journey end to end, with particular focus on arrival — the first ninety seconds set the tone for the whole stay

• Building and holding the standards: spot checks, task checklists, service sequence, brand consistency across every touchpoint

• Reading guest feedback properly — finding the pattern, building the action plan, presenting it to the exec team, closing the loop

• Meeting and greeting VIP and loyalty guests personally

• Setting and hitting the Rooms Division budget with the owners and Director of Finance — revenue, payroll, expenditure, market share

• Driving the upsell strategy and the limousine operation as genuine revenue lines, not afterthoughts





• Managing labour cost and productivity without letting standards slide, including on peak and special event days

• Developing a large, culturally diverse team: reducing turnover, lifting engagement, removing the barriers that get in people’s way

• Keeping everyone secure, every shift

What's on offer

• A senior seat on the leadership team of a hotel still writing its own playbook

• Competitive Salary

• Accommodation discounts across Ennismore/Accor, meals on duty, parking, wellbeing]

📌 Director of Rooms (Gold Coast)
🏢 Mondrian
📍 Gold Coast