Job Description

Your Opportunity

As our Team Leader, Fraud Operations, you’ll lead, support and develop a team of Fraud Officers and Senior Fraud Officers. You’ll create an inclusive, high-performing environment where people feel clear on expectations, supported in their development and empowered to deliver robust customer outcomes. Alongside day-to-day operations, you’ll build team capability, strengthen engagement and embed a culture of accountability, service and risk awareness.

You’ll also make an impact by:

- Lead, coach and develop a frontline Financial Crime team, providing regular feedback, clear goals and meaningful development opportunities.

- Build an engaged and inclusive team culture where people feel supported to perform at their best while maintaining service levels and customer outcomes.

- Manage performance with fairness and consistency, recognise strong contribution and confidently address quality or capability gaps through coaching and clear action plans.

📌 Team Lead, Financial Crimes (Sydney)
🏢 Cuscal
📍 Sydney