About the role

This is a hands-on role for someone who enjoys connecting with people, organising high-quality professional programs and delivering outcomes. Working across IPA Group's international markets, you will play an important role in strengthening member engagement, renewal and retention, delivering CPD programs and events, supporting stakeholder activities and helping improve the systems and processes behind our international member experience. The position is based in Melbourne and reports directly to the Group Executive Director – International.

Key responsibilities

- Implement member engagement, renewal and retention activities across assigned international markets, including structured member communications, follow-up and resolution of member enquiries.

- Coordinate end-to-end CPD programs and events, from planning, promotion and registration through to delivery, attendance records, feedback and post-event follow-up.

- Maintain regular contact with members, identify emerging needs and renewal barriers, and ensure member issues are followed through appropriately.

- Support onboarding and engagement activities for new members and prospects, while referring growth opportunities to the relevant membership growth function.

- Coordinate engagement with Divisional Advisory Committees, professional bodies, education providers, employers, strategic partners and other regional stakeholders.

- Support international visits, meetings and member activities, including planning, logistics, stakeholder communication, follow-up and outcome tracking.

- Work collaboratively across IPA Group offices, cultures and time zones to ensure international activities are delivered effectively.





- Support continuous improvement of CPD systems, platforms, workflows and member service processes.

- Maintain accurate records of member enquiries, engagement actions, renewal progress, service issues, risks and follow-up actions.

- Prepare concise weekly updates and monthly reports on engagement, renewal, CPD, stakeholder coordination and operational priorities.

About you

- Strong written and verbal English communication skills.

- Proficiency in at least one language other than English, with the ability to communicate effectively in a professional environment

- Excellent organisation, accuracy and attention to detail.

- A strong service mindset and ability to build positive member relationships.

- Proven ability to manage multiple priorities and follow tasks through to completion.

- Experience organising online and/or face-to-face professional programs or events.

- Ability to work independently and collaboratively across geographically dispersed teams.

- Cultural awareness and confidence working across different international markets and time zones.

- Strong digital capability, particularly Microsoft 365, with confidence in learning membership, CRM, webinar, event and reporting systems.

- Sound judgement when handling confidential, sensitive or member-related matters.

- A proactive and adaptable approach, with willingness to provide cross-functional support when required.

About us

The Institute of Public Accountants is a professional accounting body supporting members through professional recognition, education, continuing career development and member services. The international team works across multiple markets and regional offices, connecting members, partners and stakeholders across borders.

📌 Member Engagement Executive - International (Melbourne)
🏢 Institute of Public Accountants
📍 Melbourne