About us
We are an Australian-founded company with operations in more than 20 countries, providing digital products and services to customers around the world. From our Sydney base, we support a wide range of clients and pride ourselves on delivering excellent customer service and building lasting relationships.

About the role
We are looking for a customer service team member to join our growing team. The role will start with face-to-face training at our Chatswood NSW office. After training, flexible working arrangements are available, including hybrid or work-from-home options depending on your location.

Day-to-day, you’ll be responding to customer queries using Zendesk, handling enquiries by email and online, and assisting with other tasks typical of a customer service role. You’ll work closely with our small, supportive team while also contributing to a business that operates across more than 20 countries.

This role is available on either a full time or casual basis with a minimum of approximately 20 hours per week.

Key responsibilities
Respond to customer enquiries through Zendesk (email and online tickets)
Investigate and resolve customer issues promptly and accurately
Escalate complex matters to senior staff where required




Maintain accurate records of interactions and outcomes
Support the wider team with administrative and customer-facing tasks

What we’re looking for
Previous customer service experience (contact centre, online support, or retail welcome)
Strong written and verbal communication skills
Ability to learn new systems quickly – Zendesk experience is a plus
Empathy, patience, and a professional manner when handling enquiries
Attention to detail and positive organisational skills
Ability to work independently and as part of a team
Flexibility and reliability

What we offer
Initial in-person training in Chatswood NSW
Flexible working arrangements – hybrid or remote options after training
Be part of an international business with operations in 20+ countries
Supportive team culture with ongoing guidance
Competitive hourly rate or salary, depending on experience
Opportunity to work full time or casual/part-time to suit your circumstances

How to apply
If you’re customer-focused, reliable and ready to join a friendly, flexible team with global reach, we’d love to hear from you. Apply now with your CV and a brief cover letter explaining why you’re a good fit for this role.

📌 Customer Service Officer Hybrid / Flexible Work Chatswood
🏢 Recognized
📍 Chatswood