The successful applicant will be responsible for coordinating the day to day customer service for our facility in Wingfield, Adelaide South Australia.
Key responsibilities
Book, manage and monitor all inbound and outbound freight
Provide weekly reporting on freight volumes and freight costs, including recharged freight
Provide monthly reporting for each customer's monthly report, plus an internal report to the Site Operations Manager
Act as the single point of contact for all customer needs
Log, investigate, resolve and record every complaint
Flag work outside contract scope for quoting before it is done
Check carrier invoices against bookings and code freight costs correctly
Keep job, asset and freight records accurate in DECON/Rapptor
Escalate to the Site Operations Manager only under the agreed escalation rules
Meet KPIs as set out
About you
Previous experience in a similar role
Experienced in administrative procedures
Competent to use Microsoft applications and able to demonstrate a high level of computer skills
About us
Industrial Decontamination Services Pty Ltd is a world leader in the decontamination and refurbishment of personal protective equipment and apparel. Our business is expanding rapidly with 5 sites nationally, and interest from international clients for our process. Heavy industry and mining are all under pressure to improve safety performance, minimise the impact on the setting and reduce waste to landfill. This pressure has lead to an extraordinary demand for our unique, world's first processes.