Job tasks and responsibilities
Provide first-level technical support to end-users, troubleshooting hardware, software, and network issues.
Install, configure, and maintain computer systems, laptops, printers, and other peripherals.
Administer and support Pentana MDS, Microsoft 365, and other relevant IT applications.
Collaborate with vendors and internal teams to resolve technical issues promptly.
Manage user accounts and access permissions in all Chery systems.
Monitor, maintain and update cyber security relevant policies via Microsoft Intune and other security applications.
Monitor and maintain the health of IT systems, ensuring optimal performance and security.
Assist in the planning and execution of IT projects, upgrades, and migrations.
Create and update documentation for IT processes, procedures, and configurations.
Provide IT training and support to non-technical staff members.

Skill and experience




Proven experience as an IT Support Specialist or similar role.
Solid knowledge of Microsoft 365 administration, Azure Entra, and cloud infrastructure with Azure or AWS platform
Basic network maintenance and support skills
Knowledge and experience with Pentana MDS, SAP and CRM system
Knowledge and experience with Microsoft Intune and cyber security. Experience working with Essential 8 practice is preferred.
Fluent in Mandarin (spoken and written) is preferred.
Robust troubleshooting and problem-solving skills.
Familiarity with automotive industry-specific applications and systems is a plus.
Excellent communication and interpersonal skills.
Ability to work independently and collaboratively in a team setting.
Detail-oriented with robust organizational and multitasking abilities.

📌 It Support Specialist Rhodes
🏢 Chery Motor Australia
📍 Rhodes