Customer Escalations Officer (Direct Dealer Support Officer) Parramatta (Directly Above Parramatta Station)

$37.25 per hour + Super

9:00am - 5:00pm | 35 hours per week

In office | Monday to Friday

Starting end of October

Join a leading global electronics and appliances manufacturer in a customer-focused role within their customer escalation team.

You will coordinate with onshore and offshore teams to manage escalated customer complaints, investigate issues, coordinate resolutions with internal teams and retail partners, and deliver positive outcomes in line with warranty policies and Australian Consumer Law.

About You

Experience in customer service, complaints handling or call centre environments.

Robust conflict resolution,



communication and problem-solving skills.

Experience with consumer law, Fair Trading, warranties or escalations is highly regarded (especially in the technology sector).

What's on Offer?

Work for a globally recognised brand.

Up-to-date offices located in Parramatta.

Full training provided.

Supportive team environment.

Potential bonus opportunities based on performance.

Ideal for candidates from customer service, complaints, escalations, consumer affairs, retail support or warranty administration backgrounds.
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