Local Electrician Sydney family-owned electrical, plumbing and air conditioning business servicing customers across Sydney. We are looking for a professional, motivated and customer-focused Customer Service Representative. This is a permanent work-from-home position, ideal for someone who is organised, self-motivated and enjoys speaking with customers and working in a fast-paced setting. You will be one of the first points of contact for our customers, so having a friendly, confident and qualified phone manner is essential.
Key responsibilities
Answering inbound/outbound customer enquiries
Responding to customer enquiries professionally and promptly
Following up existing enquiries and warm leads
Booking and scheduling jobs for technicians
Coordinating with electricians, plumbers and air conditioning technicians
Keeping customers updated regarding appointments and technician arrival times
Assisting customers with general enquiries
Helping convert enquiries into booked jobs
Managing customer expectations and resolving issues professionally
Entering and updating customer information and job details
About you
Professional, confident and friendly
A great communicator with an excellent phone manner
Customer-focused and passionate about providing great service
Highly organised with strong attention to detail
Able to multitask and prioritise in a busy environment
Motivated, reliable and punctual
Has trades knowledge
Confident using computers and learning new software
Comfortable handling a high volume of inbound and outbound calls
Able to build rapport and trust with customers
A positive team player with a can-do attitude
Benefits
Permanent work from home — no office commute
Company computer provided
Company work phone provided
Family-owned and operated business
Supportive and friendly team environment
Long-term career opportunity
Training and development opportunities
Fast-paced and wide-ranging working environment
About us
Local Electrician Sydney family-owned electrical, plumbing and air conditioning business servicing customers across Sydney.
📌 Customer Service Representative Wanted Sydney (Australia)
🏢 Local Electrician Sydney
📍 Australia
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