Old Mutual seeks a agile Call Centre Team Leader to steer the Member Support Call Centre, delivering retirement fund administration and member services across the full journey. You will own a quick-paced setting, lead a service-focused team, and drive operational targets with a commitment to quality.
You will champion a customer-first culture, manage complex queries, and push continuous improvement with automation and AI to enhance service delivery and efficiency.
J-18808-Ljbffr
📌 Retirement Fund Call Centre Lead Pinelands (Australia)
🏢 oldmutual
📍 Australia
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