I-66 Express Mobility Partners in Virginia is seeking a Customer Service Manager to plan, measure, and execute customer service operations for the I66 EMP program. The role oversees supervisors, team leads, and vendor agents supporting inbound/outbound calls, payments, case management, and customer experience.
You will drive performance through KPIs, maintain consistency across sites, and manage vendor relationships and budgeting while ensuring compliance and high customer satisfaction.
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📌 Customer Service Manager Multi Site & Vendor Ops Sydney (Australia)
🏢 Ferrovial Services Australia
📍 Australia
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