Location: Sydney / Melbourne / Brisbane, Australia
Experience: 10–15 Years
Work Rights: Australian PR / Citizens preferred
Sponsorship: Not provided

Role Overview

We are looking for an experienced AWS Connect Technical Lead / Senior Engineer to lead the design, implementation, integration and optimisation of Amazon Connect solutions. The role requires strong hands-on technical expertise along with the ability to provide technical leadership across engineering, architecture and operational teams.

Key Technical Skills
Robust experience in Amazon Connect architecture, configuration and platform administration
Expertise in Contact Flows, routing strategies, queues, profiles and customer journeys
Hands-on experience with Amazon Lex and conversational AI integrations
Strong knowledge of Amazon Connect APIs, AWS Lambda and event-driven architectures
Experience with Contact Trace Records (CTR), Kinesis streaming and analytics integrations
Understanding of Amazon Connect security, SAML/SSO and identity integration
Experience with Workforce Management, Quality Management and Contact Lens
Strong troubleshooting and operational support experience across the Connect platform
Experience with Infrastructure as Code (IaC) and DevOps practices for Amazon Connect configuration and deployments





Technical Leadership Responsibilities
Provide technical leadership and subject matter expertise for the Amazon Connect platform
Drive solution design and ensure alignment with business and technical requirements
Own technical delivery outcomes, platform quality and engineering standards
Identify and manage technical, operational and delivery risks
Collaborate with AWS, vendors, engineering teams and internal stakeholders
Lead platform simplification, automation and continuous improvement
Promote operational excellence, resilience, security and customer experience
Coach and mentor engineers and help build long-term Amazon Connect capability
Support architectural and technical decisions across the platform

Key Attributes
Robust problem-solving and analytical skills
Excellent stakeholder communication and collaboration
Ability to operate as a hands-on technical lead
Strong ownership and delivery mindset
Experience working in enterprise-scale environments
Passion for automation, platform optimisation and continuous improvement

Interested in exploring this chance?
Please share your updated resume along with your location, work rights, notice period and contact details.

📌 Aws Connect Technical Lead / Senior Engineer Australia Sydney
🏢 The HR Ally
📍 Sydney