FP Markets Group of Companies is a well-established globally regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-Time Customer Support Specialist in our Sydney office - a certified Great Place to Work®.

The Customer Support Specialist plays a key role in delivering a smooth and qualified client experience by assisting customers with their queries across phone, email and live chat, while guiding them on our products, website and trading platforms.

The role is important in building client trust, resolving issues efficiently and ensuring customers receive the support they need throughout their trading journey.

Reporting to: General Manager

Responsibilities:
Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat
Educating clients on how to use the Company’s website and trading platforms
Communicating with clients regarding the company’s products and services via telephone, email and live chat
Assisting other departments

Candidate Profile:
Computer literacy with excellent working knowledge of Microsoft Office applications
Knowledge and experience in FX, CFD industry will be considered advantageous




A team player with excellent communication skills
Fluency in English is essential
Knowledge of additional language will be an advantage but not essential
Ability to work on public holidays

Our offer:
Welcoming, young and multicultural team with approachable leadership
Ability to contribute to agile business at a growth phase
High level of autonomy, support of ideas and putting your expertise into the best practices for the company
Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
Competitive remuneration, regular salary reviews and performance-based incentive schemes
Vibrant company life: from team activities to global celebrations
Free access to multiple sports and wellness facilities across the country
A day off on your Birthday

Journey to FP Markets:
Interview with People Function member (30 - 45 min) to assess match to our culture
Interview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectations

Join our team and be a part of a professional, rapidly-growing company operating in a multicultural setting!

📌 Junior Customer Support Specialist Sydney
🏢 FP Markets
📍 Sydney