Permanent Full Time | Inner South Brisbane Location

Your new company
Join a family-owned and operated medical consumables distributor supporting the aged care, community and disability sectors. This organisation is committed to delivering market-leading service and achieving better outcomes for its customers. You’ll be joining a friendly and supportive team setting where outstanding service is at the heart of everything they do.

Your new role
As the Customer Relations Officer, you will deliver end-to-end customer service across phone, email and face-to-face channels. Your responsibilities will include:
Processing customer orders and providing follow-up information
Responding to customer enquiries and working towards first-call resolution
Maintaining customer files and updating the CRM
Processing account applications, forms and requests
Supporting dispute resolution




Providing general administrative support across the business

What you'll need to succeed
Previous customer service experience
A skilled and confident phone manner
Strong written and verbal communication skills
Excellent organisation and time management skills
The ability to multitask and work both independently and within a team
Strong attention to detail and problem-solving skills
Proficiency across Microsoft Office, including Outlook, Excel, Word and Teams
A positive, can-do attitude and willingness to learn

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Dervla O'Neill on .

📌 Customer Relations Officer Brisbane (Australia)
🏢 Hays
📍 Australia