Customer Experience & Support Officer

Your new company
Join a well-established organisation dedicated to delivering high-quality services to the community. This is an excellent opportunity to join a cooperative and customer-focused team where you'll play a key role in supporting day-to-day operations and ensuring exceptional service delivery.
Your new role
As a Customer Experience & Support Officer, you will provide both administration and customer support services within a busy department. Working closely with a range of internal stakeholders, you will manage enquiries, prepare correspondence, maintain records, and assist with operational activities to ensure efficient service delivery.
Key duties will include:
Managing customer enquiries and requests through to resolution
Providing high-level administrative support
Maintaining accurate records and databases
Preparing correspondence, reports, and documentation
Liaising with internal and external stakeholders
Supporting day-to-day operational activities and process improvements

What you'll need to succeed
To be successful in this role, you will possess:




Previous administration experience
Solid customer service and stakeholder management skills
Excellent written and verbal communication skills
Strong organisational skills with the ability to manage competing priorities
High attention to detail and accuracy
Proficiency in Microsoft Office Suite
A proactive and team-focused approach

What you'll get in return
Competitive rate of $44.44 per hour + super
Full time hours, Monday to Friday (35 hours per week)
Great work-life balance with no weekend work
Diverse and engaging role with a mix of administration and customer service responsibilities
Supportive and collaborative team environment
Immediate start available
Temporary contract through to October 2026

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

📌 Customer Experience & Support Officer Sydney
🏢 Hays
📍 Sydney