IT Service Support SME, Microsoft Tech Stack, $95,000 + Super

Your new roleAs an IT Service Support Specialist, you’ll provide Level 1 and Level 2 support across hardware, software, networks, Microsoft 365 and Azure. You’ll manage incidents and service requests, support user access and device setup, maintain IT assets, and work with internal technology teams and vendors to resolve issues efficiently. The role includes participation in an after-hours on-call roster.
What you’ll need to succeedYou’ll have 2–4 years experience in a service desk or technical support role, along with:
Robust hardware, software and network troubleshooting skills
Experience supporting Microsoft 365 and Azure
Knowledge of ITSM tools and incident management
Excellent customer service and communication skills




A proactive approach and the ability to manage competing priorities
Flexibility to participate in an on-call roster
ITIL, CompTIA or Microsoft certifications will be highly regarded.

What you’ll get in returnYou’ll join a cooperative IT team, gain exposure to a broad technology environment and have the opportunity to develop your technical skills within an established organisation.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a current position, please contact us for a confidential discussion on your career.

📌 It Service Support Sme Sydney (Australia)
🏢 Hays
📍 Australia