Saas Support Team Lead — Sla & Knowledge Coach Sydney (Australia)

Saas Support Team Lead — Sla & Knowledge Coach Sydney (Australia)

09 Oct
|
Janison
|
Australia

09 Oct

Janison

Australia

Janison is seeking an Application Support Team Leader in Sydney to drive exceptional customer support and ensure queries are resolved within SLA. You will oversee the Support team, triage issues, and escalate where necessary, while maintaining deep knowledge of Janison products.

You will lead training, coaching, and performance reviews, manage in office staff and collaborate with Level 3 teams to resolve complex incidents, with a focus on client satisfaction and service excellence.
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📌 Saas Support Team Lead — Sla & Knowledge Coach Sydney (Australia)
🏢 Janison
📍 Australia

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