About the role

Backpackers Hostel Housekeeping Team Leader manages the daily cleaning of communal facilities and shared rooms, leads a rotating team of staff (often working holidaymakers), and maintains a vibrant, social, yet clean setting. Working on a set roster 5 days per week, 7.30am start till 3pm.

Key responsibilities
Lead daily briefings, assign cleaning zones, and maintain high morale among a diverse team of international staff or volunteers
Inspect and regularly clean high-use areas including large dorm rooms, communal kitchens, shared bathrooms, and social lounges to ensure strict hygiene standards
Coordinate and work alongside team members to ensure rapid room turnovers between heavy checkout and check-in windows, tracking bed availability closely
Train recent staff on productive cleaning techniques, chemical safety, and hostel-specific cleanliness guidelines




Monitor inventory for cleaning chemicals, bunk linens, and guest amenities, and report maintenance issues immediately
Complete room deep cleans including all aspects of deep cleaning including but not limited to walls, carpets and mattresses

About you
Previous experience in hostel, hotel, or commercial housekeeping, with proven leadership or supervisory skills
Excellent interpersonal skills to lead and connect with staff and guests from diverse cultural backgrounds
Ability to work efficiently under pressure during peak travel seasons and handle unexpected room conditions
Capacity to remain on your feet, navigate stairs, and lift laundry bundles throughout the shift

📌 Backpackers Hostel Housekeeping Team Leader Highgate
🏢 Billabong Backpackers Resort
📍 Highgate